Call Center Representatives-Piraeus bank

Employer	Piraeus bank - Egypt
Job Title	Call Center Representatives
Languages	Excellent English Skills
Country	Egypt
Job Type	Full Time
Description	Handle customer’s inquiries completely and accurately. -Resolve customer’s complaints and problems to the satisfaction of the customers. -Use customer service skills to optimize the opportunity of each customer contact. -Use all acquired skills from training to adhere to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits + meet SLA, in order to reduce costs and maximize revenue. -Alert the team leader of issues or concerns that require escalation for complete resolution. -Enter customer data and other relevant information into the call center CRM as required. -Suggest improvements to the call center processes using Quality Management System guidelines. -Maintain confidentiality of customer data. -Capable of selling the customer products through the phone. -Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date. -Adhere to the work schedule as planned
Qualifications	Excellent verbal and written communication skills. -Ability to organize and communicate information clearly. -Good problem solving and analytical skills. -Positive and professional customer oriented attitude. -Good command of spoken and written English. -Good computer skills. -Accurate typing. -Articulate voice. -Ability to work in a team environment. -Flexibility and ability to work under pressure. Ability to achieve targets and meet deadlines
Gender	Male
Education major	Accounting/ English
Experience	0 Years.
Salary (L.E.)	Negotiable
Comments	Kindly mention the job title and the job code in the subject of the e-mail
Job Contact Person	Ms. Heba Ezzat Taha
Job Contact Email	apply@piraeusbank.com.eg
Website	www.piraeusbank.com.eg