IT Support Engineer

Job Title	IT Support Engineer
Languages	Fluent in English and Arabic
Country	Bahrain
Job Type	Full Time
Description	• Overlook all associated servers, ACD's, IVR's, dialers, voice recorders, loggers and workforce management applications. • Administer the ICM system with basic tasks (i.e. create Agents, Skill group, Call types) and then create and modify routing scripts. • Ensure high levels of customer satisfaction by meeting SLA's by resolving service requests and maintaining the core-operating platform. • Provide second line technical support for a range of CISCO IPCC and supported desktop, network, telephony and security infrastructure technologies. • Provide support from 1st to 3rd line level with knowledge of the CMD line utilities needed to be able to provide logs and traces as required by Cisco TAC.
Qualifications	• Must have knowledge of supporting Cisco's Intelligent Contact Management (ICM) Solution, additional knowledge of MIS will be an advantage. • Knowledge and experience of Unity, Exony, Calbrio, Voice Gateways, LAN, WANs and the CCVP certification would be advantageous. • Experience of UCCE, CUCM and CVP.
Gender	Any
Salary (L.E.)	Negotiable
Comments	Kindly mention the title of the position in the e-mails subject
Job Contact Email	pauloflynn@gulfconnexions.com