Professional Services Manager-Intercom

Employment	Intercom
Job Title	Professional Services Manager (Ref. PS-MGR)
Languages	Fluent spoken and written English Language.
Country	Egypt (Nasr City, Cairo)
Job Type	Full Time
Description	Responsible for the delivery of large scale, complex IT projects involving hardware and software technologies on multiple platforms for enterprises customers. Experience in managing large services teams. Responsible for performance and execution of the service delivery business plan. Provides leadership, mentorship and value to services delivery teams. Duties & Responsibilities: Identify and document client needs/requirements from information provided by customers Lead preparation of the statement of work Lead project sizing and calculation of costs required to deliver the services as designed Supervises and manages Project Managers responsible for projects executions Supervises and manages services team leaders/system engineers responsible for projects delivery Evaluate high level designs and solution architectures Lead and motivate services to ensure timeliness and quality of deliverables is a must. Assists in the annual solutions offerings planning process Develop training and development plan to meet solutions implementation requirements Assigns responsibilities and objectives to services project managers, team leaders, and system engineers and follow-up on actions to ensure individual and group objective achievement Weekly follow-up on services projects Provide weekly services projects execution update reports Provide monthly services projects cost estimates vs. actual cost reports Analyzes and appraises the services project managers, team leaders, and system engineers Determines and drives "Best Practices” including methodologies, and processes for IT service delivery
Qualifications	Strong background on the IT & Telecommunication sectors B.Sc. of Telecommunication/Computer Engineering Customer focused with ability of building & maintaining relationships Adaptable & Results oriented Planning skills Strong leadership skills Ownership and Decision making Strong communications skills Strong background on the IT & Telecommunication sectors
Gender	Any
Experience	8+ years
Salary (L.E.)	Negotiable
Additional Skills	Excellent Computer skills. Ability to work under pressure in a dynamic environment. Excellent communication, business writing & interpersonal skills.
Comments	Please mention the job title “Professional Services Manager (Ref. PS-MGR) “ in the email subject, otherwise it will be disregarded.
Job Contact Email	HR@Intercom.com.eg
Website	http://www.intercom.com.eg/intercom/Index.htm