Team Leader (Contact Center Operations)-HSBC Electronic Data Service Delivery (Egypt) S.A.E

Employer	HSBC Electronic Data Service Delivery (Egypt) S.A.E
Job Title	Team Leader - Contact Center Operations
Languages	Excellent Command Of English & Arabic
Country	Egypt
Job Type	Full Time
Description	•Managing a team of 10 Customer Service Executives, motivate and develop team members to meet business objectives •Team members are regularly briefed and made aware of individual / department performance targets and achievements. •Advice and guidance is given in a constructive manner. •Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards.
Qualifications	*University graduate. *2-5 years of experience 2 of them managing a team or acting as a team leader/supervisor. *Excellent command of English
Gender	Any
Experience	2 - 5 Years.
Compensations	24/7 Rotational Shifts basis
Salary (L.E.)	Negotiable
Job Contact Person	Samira Nour El Din
Job Contact Email	samira.noureldin@hsbc.com