| Employer | Al Othman Group |
| Job Title | Customer Relationship Specialist |
| Languages | Fluent Arabic and English |
| Country | Saudi Arabia |
| Job Type | Full Time |
| Description | The Customer Relationship Specialist will support and enhance the efficiency and effectiveness of e commerce, store and call centre customer service representatives to consistently deliver high customer satisfaction. *Assess, design, execute customer satisfaction measurement activities, report on findings and recommend action plans *Design and manage customer relationship management systems including knowledge management data *Develop customer service skills amongst staff *Develop plans for immediate and long term improvement *Encourage staff to proactively solve problems and timely address customer issues *Ensure the right customer service processes and strategies are implemented across the board *Ensure that necessary systems, tools and information are available *Facilitate solutions to solve and/or escalate customer issues |
| Qualifications | 2 - 3 years experience Basic level of commercial awareness |
| Gender | Male |
| Experience | 3 - 5 Years. |
| Other Skills | *Organizational & planning * Analytical * Conflict management * Communication * Interpersonal abilities |
| Salary (L.E.) | Negotiable |
| Comments | kindly send your updated CV with recent photo & mention the job title in the mail subject |
| Job Contact Person | Mr.Tarek Mohamed |
| Job Contact Email | alothman.hr@gmail.com |
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