| Employer | Al Ahly real estate development co. |
| Job Title | Customer Service Specialist |
| Languages | Very Good English |
| Country | Egypt |
| Job Type | Full Time |
| Description | training customer services assistants Dealing with difficult or sensitive enquiries plan work schedules, taking into account job resources and requirements decide what needs to be done and delegating to members of the team ensure proper working environment and good team spirit encourage staff to meet targets previously set by the top management with respect to priority and importance considerations explain and check understanding of the tasks to be achieved and increasing the maximum utilization of resources Assign duties with respect to each member capabilities and provide the needed coaching and support necessary for the team members supervise the check in process to make sure that correct procedures are being followed make sure that the job is prepared to a high quality, at the right standard and on time provide cover for staff absent due to holiday and sickness deal with internal / external clients complaints train staff and provide appropriate orientation to help team members acquire new skills liaise with others, such as staff from other departments attend meetings with other departments and outside agencies Keep records of work achievements, problems to be solved and write the related reports. Continuously supply the department manager with findings and recommendations through the desired reports |
| Qualifications | be well-organized have an excellent reporting and business writing skills lead and motivate people deal with paperwork and budgets take quick decisions juggle several jobs at once get on well with people from widely different backgrounds be able to keep calm under pressure and cope with stress have good communications skills, both spoken and written be able to cope with difficult team members assertively but also tactfully and politely be flexible to respond to changing priorities be comfortable using related computer software |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Salary (L.E.) | Negotiable |
| Comments | CVs without a recent photo will be ignored |
| Job Contact Person | samah salah |
| Job Contact Email | samah@alahly.com |
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