| Employer | Commercial International Life Insurance ( CIL ) |
| Job Title | Customer Services Junior Clerk |
| Languages | English is a must |
| Country | Egypt |
| Job Type | Full Time |
| Description | Provide phone based customer service to CIL customers in line with the following targets : All calls answered within 3 rings or 12 seconds.All customer letters responded on the same day.All customer issues resolved within 24 hours maximum.All customer transactions logged fully at point of contact.100% accuracy in all written and spoken communication with our customers.Understand the customers service expectations through regular customer interaction and ensure that CIL’s service levels exceed these.Develop own knowledge and skills to provide customer service and retention based services in order to achieve high levels of persistence.Effectively work in partnership with the Training Department to ensure that performance is maintained at the optimum level |
| Qualifications | *Team worker. *Ability to work under pressure *Proactive, Creative, Dynamic and self Motivated. |
| Gender | Any |
| Experience | 1 - 2 Years. |
| Other Skills | *Strong communication skills and follow up capability *Strong customer service & interpersonal skills *Excellent problem resolution and decision-making skills with the ability to find a positive outcome in difficult situations *Excellent organization skills with the ability to prioritize and plan workloads *Telephone skills *Writing skills: English & Arabic *Keyboard skills: English & Arabic *Excellent experience of Microsoft office (Excel and Word) *Highly numerate |
| Salary (L.E.) | Negotiable |
| Comments | Please insert job code |
| Job Contact Person | Mira/ Hisham/Mai |
| Job Contact Email | hr@cileg.com |
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