| Description | *Confer with customers in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. *Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. *Check to ensure that appropriate changes were made to resolve customers problems. *Determine charges for services requested, collect deposits or payments, or arrange for billing. *Refer unresolved customer grievances to designated departments for further investigation. |
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