| Employer | Contact Group Egypt |
| Job Title | IT Specialist |
| Languages | Very good In English |
| Country | Egypt |
| Job Type | Full Time |
| Description | -To provide 1st line technical support; answering support queries via phone, email and fax. -To maintain a high degree of customer service for all support queries and adhere to all service management principles. -To take ownership of user problems and be proactive when dealing with user issues. -To log all calls on the call logging system. -Respond to enquiries from clients and help them resolve and hardware or software problems. -Maintain a log of any software or hardware problems detected. -Support users in the use of Computer equipment by providing necessary training and advice. -To allocate more complex calls to the relevant IT Support member. -To arrange for external technical support where problems cannot be resolved in house. -Install, configure, and support the LANs WANs and Internet systems. -Maintain network and workstation hardware and software. -Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. -To supervise other network support technicians and plan, co-ordinate, and implement network security measures. -To manage performance tuning and capacity planning activities to enhance the performance of the network resources. -Perform routine backups and archival of files stored on the network to assist with disaster recovery. -Analyze user support statistics and other data and recommend appropriate measures. |
| Qualifications | B.ch Of Information Technology or Computer Engineer |
| Gender | Male |
| Education major | Information Technology |
| Experience | 3 - 5 Years. |
| Other Skills | -Strong knowledge of Microsoft based operating systems with emphasis on Windows 2000 / 2003 -Experience with using and troubleshooting Outlook 2000 within network environment -Good knowledge of IP addressing and TCP/IP networking |
| Salary (L.E.) | Negotiable |
| Comments | the work will located in 10th of Ramadan Industrial Zone |
| Job Contact Person | Ahmed Awad |
| Job Contact Email | Recruitment@contact-eg.com |
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