| Description | •Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to the •functional operation of all installed application hardware and software products •supported by IT. •Analyzes simple to moderately complex inquiries, resolves problems when possible •and/or determines appropriate technical area or vendor to resolve problems. •Consults with IT professionals when the appropriate course of action is unclear. •Alerts user community when a major problem is suspected. •Follows up on specific inquiries or requests to ensure user/customer satisfaction. •Reports procedures and makes suggestions for improvements. •Applies knowledge of overall systems & landscape as appropriate. •Tracks, troubleshoots and resolves systems related issues. •Provides technical support and guidance to client through consulting, teaching and •publication of documentation. •Analyze equipment problems and take corrective action. •May participate in the evaluation of new software packages and equipment •Identifies and specifies the application and/or system requirements •Implements and tests prototypes •Applies installation quality assurance tests and assures consistency with •standards •Applies appropriate testing procedures and scripts |
0 comments :
Post a Comment