Service Manager - Raya Holding Group

Employer	Raya Holding Group
Job Title	Service Manager
Country	Egypt
Job Type	Full Time
Description	• Under general direction Service Manager scans local market conditions, identifies current and prospective market segments, and organizes resources to secure and deliver business in order to meet market share, revenue and profitability goals. • Monitors customer satisfaction and takes action to address satisfaction issues in a prompt and non-defensive manner. • Manage overall delivery of FM services to the client including overall accountability for financial, resource and performance management and reporting • Lead the Team - managers and staff to deliver a seamless service, which is on time, to budget and to agreed quality/service levels • Where applicable - manage the adoption of a “one team approach” by integrating supply partner management (and their team reports) with FM Team to ensure that both act and behave as one • To achieve the client’s vision. • Manage services so that delivery complies with the client’s, Guiding Principles and Service Level Requirements. • Manage the financial and commercial activities so that services are delivered within agreed cost targets and, where possible, reduce costs whilst maintaining quality standards or at agreed standards • In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
Qualifications	• Good management skills • Engineering degree in Electrical/Mechanical • Thorough knowledge of building trades, property management, craft skills, and engineering or comparable industry experience desired. • Experience in managing subcontract work preferred. • Very good command of English language
Gender	Any
Experience	6 - 9 Years.
Salary (L.E.)	Negotiable
Job Contact Person	Rozana
Job Contact Email	Rozana_Hafez@rayacorp.com