Job Title | Aftersales Support Agent |
Languages | Arabic, English |
Country | Egypt |
Job Type | Full Time |
Description | • Response to requests for technical assistance via phone, fax. E mail and research questions using the technical information. • Provide first level support by diagnose and solve technical hardware and software issues, advice the customers with the appropriate action. • Log the calls in the calls management system with the detailed description by follow the standard help desk procedures. • Dispatch the call to the assigned supplier and escalate situations requiring urgent attention. • Report the supplier performance results on the weekly and monthly basis and issue activity reports. • Follow up with both customers and suppliers to ensure closing the request with in SLA. |
Qualifications | • Customer service orientation. • Negotiations and interpersonal skills. • Problem solved skills. • Telephone skills. • It Background. • Analytical, helpful, organized, tactful, flexible and adapted |
Gender | Any |
Experience | 3 - 5 Years. |
Salary (L.E.) | Negotiable |
Job Contact Person | ali Eissa |
Job Contact Email | Career@efinance.com.eg |
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