Contact Center Team Leader - Aramex International / Egypt

Employer	Aramex International / Egypt
Job Title	Contact Center Team Leader
Country	Egypt
Job Type	Full Time
Description	 Schedule the team’s shifts & breaks to ensure the best utilization of resources.  Forecast the resources required to ensure the right capacity according to service levels standards.  Assess the contact center team member performance through audits to develop members in weak areas.  Monitor and manage call queues and service levels  Monitor daily and real time performance to maintain service level standards and ensure quick response to service failure.  Monitor random calls to improve quality, minimize errors and track operative performance  Coach, train and develop the contact team members on to ensure high level of hard and soft skills.
Qualifications	 Overall experience 3-5 years.  2-3 years experience in contact center companies or similar field of Aramex.  Diploma or Junior college  Very Good Command of English language  Computer Proficiency: MS Office Applications (Word, Excel, Power Point & Outlook).  Understanding of Aramex products & services.  Understanding of overall operational structure in the station.
Gender	Any
Experience	3 - 5 Years.
Salary (L.E.)	Negotiable
Comments	Please mention the "Job Title" you applied for in the subject line field otherwise your CV wont be considered.
Job Contact Person	S.H.
Job Contact Email	cai.hr@aramex.com