Employer | Egyptian Resorts Company (ERC) |
Job Title | CRM Executive |
Country | Egypt |
Job Type | Full Time |
Description | • Detail all customer Service Requests /complaints and grievances in an individual customer file and summarized into weekly reports for Developer services Director. • Carry out procedures for receiving and handling Service requests /complaints/ inquiries, coordinating with responsible department and follow-up to assure consistency of quality service provided. • Audit and provide recommendations to enhance the efficiency and effectiveness of the various systems to meet existing and future requirements of the respective departments. • Maintain Developers focus at all times and respond to developers’ inquiries (e-mails, phone, letter and fax) , Maintain accurate customer history via “interaction” and “Service request” in accordance with Developer Services management system. • Ensure information and services required to address the sub-developer’s needs are provided in an efficient and timely manner and coordinated • Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic • Follow up on and ensure collection of developer receivables and any other financial obligations as per the land sale agreement or any subsequent agreement with the sub-developer. • Ensure all developers’ queries are investigated and resolved, escalating issues if appropriate, to the Developer Services Director. |
Qualifications | Education: Appropriate BA preferred in Engineering or Business. Experience: Not less than 3 years Professional certification: Training received: • Customer services training programs • Quality assurance training programs Professional competencies: • Service Orientation • Critical Thinking • Inductive reasoning • Problem solving • Communication skills Personality type: • Extrovert, Emotional stable character, opens to experience. Other requirements: Knowledge • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Knowledge of all programs and software used in customer monitoring and feedback including: • Contact service software • Customer relation management – CRM • Network conference software • Electronic mail |
Gender | Any |
Experience | 3 - 5 Years. |
Salary (L.E.) | Negotiable |
Comments | • Job will be located in Zamalek. • Please insert a PHOTO in your CV. • Please mention the Job Title in your message subject field. |
Job Contact Email | Careers@erc-egypt.com |
CRM Executive - Egyptian Resorts Company (ERC)
Sunday, November 14, 2010
Customer Service
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Egypt
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Marketing
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Real Estate
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Senior Jobs
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