| Description | •Set, monitor & insure that the objectives, policy & procedures & performance standards are efficiently followed •Create & monitor the department budget •Set effective handling system for customers, agencies’ complains & sales orders from different regions •Insures & keeps customers’ satisfaction at its maximum level •Manage all CS officers / representatives inside & outside Egypt •Coordinate between different departments to insure customer problem solving & complains are being handled efficiently & insure of providing standard service level to all agencies & customers |
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