Employer | Allianz Egypt |
Job Title | Collection and Conservation Officer |
Languages | Excellent command of written & spoken English and Arabic. |
Country | Egypt (Giza) |
Job Type | Full Time |
Description | 1- Receiving the monthly portfolio on the IMS System and monitoring the due dates of policy payments. 2- Settling meetings to visit the clients and collect the cash policies. 3- Coordinating, communicating and visiting clients to collect the cash policies. 4- Informing clients of the consequences of not paying the premium on time depending on their agreed policy. 5- Entering all visits feedback on the Spider System after visiting clients. 6- Working on the Spider System and entering data related to the Collection and Conservation process of clients under supervision. 7- Coordinating with the Administrative Assistant who acts as a midpoint between the agents and the collection and conservation officer. 8- Getting feedback from the Administrative Assistant through the Spider System. 9- Conserving the business through coordinating, communicating and maintaining a good relationship with clients in the area under supervision. 10- Answering emails of complaints whenever received as quick as possible to ensure the clients satisfaction. 11- Meeting the set target of collecting at least 200 premiums per month. 12- Replying to the emails of lapsed policies. 13- Following up on the collection requests through the agents to give the priority to the sent mails (collection requests) and to the oldest o/s premiums to improve the aging which should be less than 10 percent. |
Qualifications | - University degree. - 0-1 years of experience in a similar position. - Experience in sales or customer service is a definite asset. |
Gender | Male |
Experience | 0 Years. |
Other Skills | - Excellent interpersonal skills with the ability to manage relations with clients having outstanding payments and internal managers. - Excellent communications, presentation and reporting skills. - Excellent planning and follow up skills. - Active and dynamic personality. - Very good negotiation skills as well as high level of diplomacy. - Self-confident. - Highly self-motivated with an ability to handle work pressure and to meet tight deadlines. - Presentable. - Problem solving skills. - Good computer skills. |
Salary (L.E.) | Negotiable |
Comments | The Candidate must: - Own a car and has a valid driving license - Live in Great Cairo or Giza |
Job Contact Person | Caroline Maher |
Job Contact Email | recruitment@allianz.com.eg |
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