| Description | installing, supporting and maintaining new server hardware and software infrastructure; managing email, anti-spam and virus protection; setting up user accounts, permissions and passwords; monitoring network usage; ensuring the most cost-effective and efficient use of servers; suggesting and providing IT solutions to business and management problems; ensuring that all IT equipment complies with industry standards; analysing and resolving faults, ranging from a major system crash to a forgotten password; undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet; providing training and technical support for users with varying levels of IT knowledge and competence; supervising other staff, such as help-desk technicians; working closely with other departments/organisations and collaborating with other IT staff; planning and implementing future IT developments and undertaking project work; managing the website and keeping internal networks running; monitoring the use of the web by employees. |
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