Junior Guest Relations Officer - Inter Continental & Holiday Inn Cairo City stars Hotels

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Inter Continental & Holiday Inn Cairo City stars Hotels
Guest Relations Officer
-Arabic (Mother tongue) -Fluent in English
Egypt
Full Time
•Maintain effective communication with all related departments to ensure a smooth service delivery. •Extend personal service and attention to all guests. •Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities. •Maintain and update guest history profiles through the Opera guest profile system. •Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise. •Inspect daily guest rooms and communicate with Food & Beverage for room treatments following the set standard procedures.
-Excellent Communications Skills. -Fluent in English.
Any
1 - 2 Years.
Negotiable
gihan Alsaadany
gihan.alsaadany@interconticitystars.com

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