After Sales Support Agent - E finance

Leave a Comment
E finance
After Sales Support Agent
Arabic, English
Full Time
Response to requests for technical assistance via phone, fax. E mail and research questions using the technical information. • Provide first level support by diagnose and solve technical hardware and software issues, advice the customers with the appropriate action. • Log the calls in the calls management system with the detailed description by follow the standard help desk procedures. • Dispatch the call to the assigned supplier and escalate situations requiring urgent attention. • Report the supplier performance results on the weekly and monthly basis and issue activity reports. • Follow up with both customers and suppliers to ensure closing the request with in SLA.
Customer service orientation. • Negotiations and interpersonal skills. • Excellent communication skills in Arabic and English. Problem solving skills. • Telephone skills. • It Background. • Analytical, helpful, organized, tactful, flexible and adapted
3 - 5 Years.


Post a Comment