Fresh Graduate Customer Service Agent - Telesmart

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Customer Service Agent
French is a must and English is a plus
Full Time
Receives customers and collects the documents required for application Carefully check the documents collected and ask customers to provide supplemental materials that are required if needed Collects the documents in right order and input necessary information into internal system accurately Interviews the applicants; asks necessary questions and makes notes Files and maintains the documents collected Answer customers inquires Support other positions when needed Keep customers information confidential Other tasks as required
University degree in foreign language or other majors with an excellent command of French and English 1-2 years related working experience preferred, fresh but fast learning graduate accepted Skill in establishing and maintaining effective and good relationship with customers. Skill in critical thinking, and problem-solving Self-motivated, patient and professional Strong sense of customer-focus and responsibility; capable to work under pressure Ability to communicate clearly and effectively is a must. Excellent computer skills in Excel, Word Be able to work independently and multitask. Detail-oriented, thorough and reliable. Basic knowledge of different types of visa and application process Basic knowledge of European culture Knowledge of customer service techniques and principle
0 Years.
Enaam Ali


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