Description | 1. Answer and direct incoming phone calls to appropriate individuals. 2. Greet patients/clients, secure nature of visits and direct to appropriate individual, provide routine information about the medical center when necessary. 3. Maintain schedules and calendars. 4. Receive, screen, interview, and register patients for physicians 5. Handle phone enquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments. 6. Review patient admission records to ascertain insurance coverage and the possible need for financial assistance; obtain insurance authorizations or initiate applications for public assistance as indicated. 7. Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems. 8. Input admission and discharge data into a computer database designed and maintained it. 9. Provide day-to-day staff support as appropriate, to include preparation of documents, collection and verification of records, and maintenance of data on clinical activity. 10. Perform miscellaneous job-related duties as assigned. |
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