Junior System Engineer - IT Valley

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IT Valley
System Engineer
Full Time
- Deploy / Support Network and Unified Communication solutions (Cisco IP Telephony & Contact Centers) at customer sites. - Participate in gathering and Analyzing customer requirements and translate into a detail design. - Generate working configurations, and deliver successful deployments with in committed time frames. - Functional & User Acceptance Testing. - Generate and maintain a suite of technical documentation. - Keeps track and trouble shoot all technical issues related to the deployed systems. - Act as a technical reference throughout the complete project.
- 1-3 years of experience in Cisco IPCC and/or Cisco IP Communication or other Vendor voice / call center experience. - Knowledge of Cisco Switching, Routing, IP Telephony, Unified Communication Applications, Cisco ICM, IP IVR, CVP, Voice Gateways, Gatekeepers, SIP Proxies, Cisco Email & Web & Outbound Solutions, ASR, TTS, IPCC Express, Enterprise, and Hosted, Unity Voice Mail, Voice Recording, Work Force Management Applications, and others is preferred. - Cisco Certified Network Associate (CCNA) - Cisco Voice (CVOICE) - Microsoft Certified Processional (MCP). - All UCCX Certifications
1 - 5 Years.
Eman Ahmed


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