Microsoft Exchange System Engineer - Vodafone Egypt Telecommunications

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Vodafone Egypt Telecommunications
Microsoft Exchange System Engineer
Fluent English is mandatory (will be tested)
Full Time
 Providing second line of support for Vodafone Group Services Infrastructure and messaging systems  Handling requests for Active directory accounts and users, shared drives access and security  Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services desks and other support teams  Recover all incidents as quickly as possible according to the defined SLA and Minimize the adverse impact on business operations  Troubleshoot mail and mail client connectivity issues between different sites.  Troubleshoot Global Address list, OCS and SIP problems.  Configuring and maintaining the company print and fax devices  Handling blackberry activation and synchronization requests.  Ensure that best possible service quality and availability is maintained  Request Fulfillment: Information, Advice, Execution of standard change, Setup of access authorization, Activates the Access Management  Event Management: Handling auto-generated events by the monitoring systems and MOM by interpreting the meaning of an Event and selecting a suitable response.  Troubleshooting & resolving the Infrastructure and connectivity issues to the different services (DNS, Proxy, Firewalls)  Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to support the operations  Consulting with other support teams as appropriate
• Qualification / Experience: o Bachelor of computer engineering / science o 2 / 3 year of IT System Administration experience in Microsoft systems and technologies o ITIL Foundation backgroun o Experience in administration of Microsoft Windows operating systems (Windows XP, Windows Server) and Active Directory administration o Hands-on experience with Microsoft infrastructure technologies including DHCP, DNS, VPN. o Hands-on experience with Microsoft messaging systems (mailbox configuration and permissions, push mail, client connectivity, and SIP) o Windows XP support, Microsoft office support o Experience with dealing MOM • Technical skills: o On hand experiences working on web applications o Technical knowledge in infrastructure technologies (DNS, Proxy) o On hand experiences on Microsoft active directory directory service and LDAPs • Personal skills: o Strong troubleshooting and problem solving skills English skill both oral and written o Very good analytical
3 - 5 Years.
CV’s for candidates with no strong experience in ( Microsoft Exchange, Active Directory, Windows Servers ) are not going to be shortlisted.
Vodafone HR


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