Junior Follow up Agent - LINKdotNET

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LINKdotNET
Follow up Agent
Fluent in spoken and written English & Arabic.
Egypt
Full Time
•Answer calls from customers in process of installation inquiring about their DSL line status. •Placing calls to customers to provide them with updates of their line status. •Open CRM ticket to document the incoming call. •Communicate with other departments involved in the DSL cycle for updates. •Monitor Score •CRM •Following up with customer until problem is solved.
Holds a Bachelor Degree. •Time management •Customer Focus
Male
1 - 2 Years.
•Effective Negotiation Skills •Stress Management skills •Crisis management
Negotiable
All Applicants must be resident in Cairo.
Ms. Amina El Hamawi
amina.elhamawi@mail.link.net