Team Leader/Quality - HSBC Electronic Data Service Delivery (Egypt) S.A.E

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HSBC Electronic Data Service Delivery (Egypt) S.A.E
Team Leader/Quality
Full Time 
The position is responsible for periodic audit and call sampling to ensure that the monitoring and quality requirements are met. Conduct spot coaching to improve the quality process.
University graduate with relevant experience in a customer service environment or related position, preferably in a banking, financial, teleservices or telecommunications company. Excellent listening skills and attention to detail. Understanding in quality methodologies preferred: e.g. Six Sigma, TQM, Kaizen etc preferred. Understanding of quality document control and ISO 9002:2000 preferred. Understanding of internal control, risk management (operations), and quality audit parameters. Excellent analytical skills. Maintain document control and data integrity.
3 - 5 Years.
Excellent command of English language. Excellent oral, written, and interpersonal communication skills.
Please mention in the Subject field the Job title applied for, otherwise your resume will be discarded.
Aya Farrag


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