Call center Team leader - Raya Contact Center

2 comments

Employer Raya Contact Center
Job Title Call center Team leader: code (CTL0007)

Languages English Language

Country Egypt

Job Type Full Time
Description
Qualifications
- 2 - 4 years experience as a team leader.

- Leadership skills.

- Creativity.

- Problem solving and decision making oriented.

- Advanced coaching skills
Education major Bachelor
Experience 2 - 4 years experience as a team leader.
Comments Please send your CV toRecruitment_rcc@rayacorp.com and write the job reference code in the subject line of your email
Job Contact Person Khaled Fadel
Job Contact Email                                                Recruitment_rcc@rayacorp.com

2 comments :

  1. Hi , i'm interested ... kindly check my CV .

    haitham elmallah
    PERSONALDATA
    Full Name: haitham mostafa elmallah
    Date of Birth: 17th of August 1980
    Nationality: Egypt
    Marital Status: Married
    Location: mesallah square, Al Fayyum, Egypt
    CONTACT INFO
    Mobile: 201153659067
    Email: hmalah85@gmail.com
    Facebook: https://www.facebook.com/?ref=logo
    LinkedIn: http://eg.linkedin.com/pub/haytham-el-mallah/a/b93/628
    Twitter: https://twitter.com/
    PROFESSIONAL EXPERIENCE
    Jul 2010 to Jan 2013
    (2 years and 6 months)
    contact center manager at samate LLC
    Muscat, Oman.
    Industry: Telecommunications Services. Company Size: 51-100 employees
    To manage people, interface with customers, and work with highly technical
    software or hardware applications.
    managing outsourcing contact centers or governmental authoroties .
    Launch team for outbound team in samatel project.
    Launch team for Muscat municipality CC project
    Launch team for. Omani ministry of manpower CC project
    Jul 2008 to Jun 2010
    (1 year and 11 months)
    sales & retention team leader at etisalat
    Ajman, United Arab Emirates.
    Industry: Telecommunications Services. Company Size: More then 1000 employees
    Manage the projects progress and take necessary actions to proceed and
    standardize the Campaigns planning process in the section.
    Processes outbound activities for customer sales/ retention and manages all written
    & electronic outbound communication to customer (letters, e-mails, SMS). Performs
    outbound calls for customer sales/ retention in cooperation Contact Center Services
    (if required). Provides professional guidance and support to subordinates in
    carrying out the assigned functions.
    Jan 2004 to Jun 2008
    (4 years and 5 months)
    Customer service section head at FGC-shell SAE
    Al Fayyum, Egypt.
    Industry: Oil and Energy. Company Size: More then 1000 employees
    Assist Marketing Manger in establishing strategies and long term plans for the
    company’s products, as well as assist in coordinating, supervising and evaluating
    the marketing activities within the department.plus ,managing customer care
    division with back office & generating reports for all company sections .
    quality monitoring , BD for documentation .
    EDUCATION
    1997 - 2002 law in law
    Cairo University, Egypt.
    Overall Grade: Good
    Studied Subjects: general law , international law , commercial law , industrial law ,
    labor law
    1
    CV produced on 19th of May 2013 by
    1997 Thanaweya Amma, gamal abdel nassir, Egypt.
    CERTIFICATES AND TRAININGS
    Apr 2006 customer service at Natgas
    customer focus
    Apr 2006 internal audit
    iso 14001
    Mar 2006 access
    using and creating data bases by access
    Mar 2006 English at IBM
    LANGUAGES
    Arabic: Fluent.
    English: Advanced.
    French and Urdu: Intermediate.
    TOOLS AND TECHNOLOGIES
    Advanced in Using HTML, Using Oracle , Internet Search, MOS and Access.
    Intermediate in ININ, ERP and DB.
    AREAS OF EXPERTISE
    Advanced in Tele sales Management, Leadership and Management skills, Policies and procedures building,
    contact center managment and Customer experience .
    Intermediate in Project Management and Contact Center Management .
    KEY SKILLS
    Leader, Initiative, Organizer, Innovative, Supportive
    LIKES
    I like campaing , travelling , know new people , culutres and technilogies .
    2
    CV produced on 19th of May 2013 by

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