Description | Interact directly with customers either by telephone, electronically or face to face. - Directs requests and unresolved issues to the designated resource. - Performs administrative tasks as requested by the manager. - Communicates and coordinates with internal departments. - Ensures that the department and companies policies and procedures are respected as requested by the manager. - Consults with customers about their product, service needs or wants. - Follows up on all issues related to customer queries, proposals for improving efficiency, or an expression of satisfaction or dissatisfaction with the service. - Managing daily sales activities including sales visits, customer requests and follow-up. - Arranging meetings and assessing needs to identify opportunities. - Prepare proposals and provide clients with solutions. - Developing customer portfolios. - Identifying new sales prospects. - Prepare monthly and weekly sales reports. |
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