Employer Raya Contact Center
Job Title Call center Team leader: code (CTL0007)
Languages English Language
Country Egypt
Job Type Full Time
Description
Qualifications
- 2 - 4 years experience as a team leader.
- Leadership skills.
- Creativity.
- Problem solving and decision making oriented.
- Advanced coaching skills
Education major Bachelor
Experience 2 - 4 years experience as a team leader.
Comments Please send your CV toRecruitment_rcc@rayacorp.com and write the job reference code in the subject line of your email
Job Contact Person Khaled Fadel
Job Contact Email Recruitment_rcc@rayacorp.com
Hi , i'm interested ... kindly check my CV .
ReplyDeletehaitham elmallah
PERSONALDATA
Full Name: haitham mostafa elmallah
Date of Birth: 17th of August 1980
Nationality: Egypt
Marital Status: Married
Location: mesallah square, Al Fayyum, Egypt
CONTACT INFO
Mobile: 201153659067
Email: hmalah85@gmail.com
Facebook: https://www.facebook.com/?ref=logo
LinkedIn: http://eg.linkedin.com/pub/haytham-el-mallah/a/b93/628
Twitter: https://twitter.com/
PROFESSIONAL EXPERIENCE
Jul 2010 to Jan 2013
(2 years and 6 months)
contact center manager at samate LLC
Muscat, Oman.
Industry: Telecommunications Services. Company Size: 51-100 employees
To manage people, interface with customers, and work with highly technical
software or hardware applications.
managing outsourcing contact centers or governmental authoroties .
Launch team for outbound team in samatel project.
Launch team for Muscat municipality CC project
Launch team for. Omani ministry of manpower CC project
Jul 2008 to Jun 2010
(1 year and 11 months)
sales & retention team leader at etisalat
Ajman, United Arab Emirates.
Industry: Telecommunications Services. Company Size: More then 1000 employees
Manage the projects progress and take necessary actions to proceed and
standardize the Campaigns planning process in the section.
Processes outbound activities for customer sales/ retention and manages all written
& electronic outbound communication to customer (letters, e-mails, SMS). Performs
outbound calls for customer sales/ retention in cooperation Contact Center Services
(if required). Provides professional guidance and support to subordinates in
carrying out the assigned functions.
Jan 2004 to Jun 2008
(4 years and 5 months)
Customer service section head at FGC-shell SAE
Al Fayyum, Egypt.
Industry: Oil and Energy. Company Size: More then 1000 employees
Assist Marketing Manger in establishing strategies and long term plans for the
company’s products, as well as assist in coordinating, supervising and evaluating
the marketing activities within the department.plus ,managing customer care
division with back office & generating reports for all company sections .
quality monitoring , BD for documentation .
EDUCATION
1997 - 2002 law in law
Cairo University, Egypt.
Overall Grade: Good
Studied Subjects: general law , international law , commercial law , industrial law ,
labor law
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CV produced on 19th of May 2013 by
1997 Thanaweya Amma, gamal abdel nassir, Egypt.
CERTIFICATES AND TRAININGS
Apr 2006 customer service at Natgas
customer focus
Apr 2006 internal audit
iso 14001
Mar 2006 access
using and creating data bases by access
Mar 2006 English at IBM
LANGUAGES
Arabic: Fluent.
English: Advanced.
French and Urdu: Intermediate.
TOOLS AND TECHNOLOGIES
Advanced in Using HTML, Using Oracle , Internet Search, MOS and Access.
Intermediate in ININ, ERP and DB.
AREAS OF EXPERTISE
Advanced in Tele sales Management, Leadership and Management skills, Policies and procedures building,
contact center managment and Customer experience .
Intermediate in Project Management and Contact Center Management .
KEY SKILLS
Leader, Initiative, Organizer, Innovative, Supportive
LIKES
I like campaing , travelling , know new people , culutres and technilogies .
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CV produced on 19th of May 2013 by
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