IT Help Desk-Lafarge Ready Mix , A&C

Employer	Lafarge Ready Mix , A&C
Job Title	IT Help Desk
Country	Egypt
Job Type	Full Time
Description	 respond to requests for technical assistance in person, via phone, electronically  diagnose and resolve technical hardware and software issues  research questions using available information resources  advise user on appropriate action  follow standard help desk procedures  log all help desk interactions  administer help desk software  redirect problems to appropriate resource  identify and escalate situations requiring urgent attention  track and route problems and requests and document resolutions  prepare activity reports  stay current with system information, changes and updates
Qualifications	 Good communication skills  Good Command of English Language  Customer service orientation  problem analysis  problem-solving  planning and organizing  attention to detail  stress tolerance
Gender	Any
Education major	Computer
Experience	1 - 2 Years.
Salary (L.E.)	Negotiable
Job Contact Person	Mr. Ahmed Yousry
Job Contact Email	LafargeA&C.HR@eg.Lafarge.com