Description | Representative coordinates day‐to‐day service and administrative requirements by effectively assessing customer concerns, networking with the appropriate resources and providing creative solutions to customer needs. Candidate demonstrates the ability to communicate superior problem solving and issue resolution skills. Understands customers’ requirements and maintains up‐to‐date familiarity with products/services. SKILLS & EXPERIENCE: •Proficient in Word, Excel, Windows‐based applications. •Must be familiar with forms, procedures, regulations, coverage’s and business processes for assigned programs. •Must be able to exercise good judgment and state opinions assertively. •Must be able to write and speak clearly and concisely and explain the same ideas to people at many different levels, delivering messages in a positive manner. •Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously. •Must illustrate analytical skills to identify, gather and organize information. •Must be able to work independently in a team environment. •Must be able to perform accurate data entry. |
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