| Employer | DHL |
| Job Title | Customer Care Advisor |
| Country | Egypt |
| Job Type | Full Time |
| Description | • Record and investigate claims for compensation and complaints received from customers. • Respond to all written and telephone complaints and claims received in a timely and effective manner in accordance with department standards. • Address objections from customers effectively and negotiate to achieve the best possible decision. • Advise customers on ongoing status of each claim. • Liaise with relevant departments in order to manage claims. • Provide CS Agents with support and advice in settling customer issues. • Negotiate satisfactory conclusion for both DHL and the customer. • Provide CS and Sales staff with specialist insurance information related to high value and high risk shipments. |
| Qualifications | • 2-4 years of experience in area of responsibility. • Excellent English Language Skills. • Customer Service Oriented. • Excellent Communication and Problem Solving Skills. • Very good computer skills. |
| Gender | Any |
| Experience | 3 - 5 Years. |
| Salary (L.E.) | Negotiable |
| Comments | Interested candidates please apply on www.dhlegypt.com before 24/10/2010 |
| Job Contact Person | Hend Amer |
| Job Contact Email | www.dhlegypt.com |
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