Junior Help desk Engineer

Job Title

Help desk Engineer

Job Type

Full Time

Country

Egypt

Description

Provides customers with the required support within service level agreements ensuring product installations, software implementations - Troubleshoots hardware, software, peripheral, and operating system performance issues. - Identify research and resolve technical problems. - Respond to telephone calls, email and personnel requests for assistance - Ability to setup and configure PC compatible hardware and Software - Ability to operate office equipment including, but not limited to: computers, copiers, printers etc… - Works closely to provide all business units with relevant technical support. - Checks pre-installation requirements and site preparations for new hardware installations. - Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. - Configures user accounts and roles - Configures Groups roles - Applies any end point configurations

Qualifications

- 1-2 years experience as a Helpdesk or Technical Support Administrator -Certification such as :CCNA, CCNP,MSCE & MSCP is a plus - Demonstrate a strong initiative and willingness to learn new skills. - Excellent communication, interpersonal and negotiation skills - Maintaining a professional appearance and providing a positive company image to the public.

Gender

Any

Education Major

Bachelor’s Degree in Computer Science or related field

Experience

1 - 2 Years

Salary

Negotiable

Job Contact person

Mariam Tosson

Job Contact Email

careers@summit-mea.com