| Description | - -Responsible for the short and long term planning and the day-to-day operations of the Conference & Banqueting dep. -Development,documentation and maintenance of the highest quality Service Standards and championing Excellence Service philosophy throughout all daily operations.-Recruitment,training, motivation and development of a professional team of Banquet Employees dedicated to providing a superior guest experience. -Excellent Communication with clients as well as Event Services and Catering Sales Managers before,during and after every function to ensure expectations are consistently exceeded. -Organize service delivery on the Banquet floor,from hands-on supervision to co-ordination of all event details-Enforce HR policies and procedures.Handle all HR related employee interactions which include employee coaching, behavior modifications and discipline.-Maintain accurate and detailed employee records.Deliver performance evaluations,set performance goals and monitor progress.-Monitor and control productivity and payroll on a daily basis to ensure budgets goals are consistently achieved.Provide labor forecasts and continually monitor labor performance. -Foster and lead open communication with the Kitchen, Stewarding, Facility Set Up and all other departments within the Centre while promoting teamwork and looking for shared labor opportunities between departments. |
0 comments :
Post a Comment