Export & Customer Care Supervisor - Business Power

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Business Power
Export & Customer Care Supervisor
fluent Italian & English language
Full Time
•Receive the orders from the customer & proceed with the initial activities. •Follow up letters of credits with the customers & issuing from the bank •Review the letters of credits & issue documents •Follow with the forwarders until the container exported •Deal with shipping lines to catch the best offers and working throw the booking from by Internet. •Review with the clients to fix any problems •Correspond with production, warehousing, and finance to finalize each order & assure that every shipment done at the professional standards. •Customer care concept acceptance. •Follow up the amendments in orders & act the best to accomplish. •Aware the customer by every important procedure upon the policy of each customer & depends on the importance for the customer sight of view. •Fix & Handle the Customer Complaints. •Preparing all the necessary documents for Export •Placing all the orders & Invoices to the system to match with originals. •Follow up the payment with the clients. •Prepare the Weekly, Monthly, Quarterly & Annual reports that reflect the Export situation in many sights. •Manage & distribute the tasks to the team .
Professional attitude with a strong “Customer Focus” and the ability to ensure customer satisfaction
3 - 5 Years.
Multi-task oriented along with strong interpersonal , negotiation and communication skills
Amira Gad


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