Description | Evaluate the effectiveness of new hire and ongoing training in partnership with Operations. Daily tracking of SP performance during new hire training, including attendance, assessment scores, and classroom participation. Transition performance information to team manager of the employee at completion of new hire training. Administer payroll in accordance with company policy and procedures. Prepare and present training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts. Create curriculum or training process modifications to training management on the basis of internal customer feedback and/or quality results. Manage and assess student performance. Coach, deliver feedback and monitor student progress toward performance standards during Stream Line process and recursive training. Determine learning objectives of instructional materials and organizes them into logical learning sequences based on needs analysis results. Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, surveys, and revises programs based on results of evaluations. Provide floor support and additional training to new hire Support Professional to ensure Stream Line step goals are achieved. Maintain knowledge on changes to client products, services, polices & procedures. |
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