Description | * Conduct proactive Technical Reviews, Workshops or Expert Assistance remotely as defined by the AES Service Portfolio
* Work with customers, Implementation Partners and the ASM to ensure proper design and implementation of Oracle products for application stability, maintainability and performance.
* Proactively advise customers of available patches or fixes and identify & avoid possible incidents from known problems
* As member of a dedicated Account Team provide technical assistance in close cooperation with Global Support for faster problem analysis and critical issue resolution; act as technical lead and problem owner for critical or complex issues
* Develop and verify workarounds, engage with Engineering in Bug Fix process
* Research and respond to technical enquiries
* Set and manage realistic technical feasibility expectations with Clients / Partners
* Act as a trusted technology advisor and champion for Customer satisfaction – address any issues which may arise in this context
* Maintain and expand in depth Expert level knowledge and pass relevant trainings applicable to individual competency area
* Build and maintain networks and closely cooperate with other technical staff within ACS, ASM, Global Customer Support, Oracle Consulting, Product Marketing and Development
* Contribute to the ongoing evolution of AES services or development of new services. |
Qualifications | * Hands-on Oracle Enterprise applications experience an advantage – e.g. in a technical support or consultative role or other technical lead capacity
* Excellent problem solving and analytical skills
* Self-motivated and resourceful
* Willingness to continuous learning
* Likes working in an internationally oriented team
* Strong interpersonal, communication and presentation skills
* Ability to work as a team player as well as on own initiative
* Ability to work unperturbed even under pressure or in escalated situations
* Fluency in English, written and verbal is a must
* Language skills (e.g. German/French) are an advantage
* Experience in one or more of the following technology areas is an advantage:
* Hands-on experience in Java, J2EE, JSP/Servlet, and object-oriented programming. Familiarity with Microsoft .NET technologies a plus.
* Experience customizing enterprise applications using J2EE technologies, including JSP/Servlets, EJB, JNDI, MDB, JMS, JDBC, XML, SOAP, and web services.
* Experience developing web-based applications using JSP, building custom JSP tags, JavaScript, HTML, DHTML, XHTML, and the open source Struts framework.
* Knowledge building and deploying applications one of the following: BEA Web logic, IBM Web sphere
* Relational database knowledge of one of the following: Oracle, SQL Server, SYBASE or DB2.
* Practical experience integrating to legacy systems using EAI, JCA, JMS, MQSeries, Tibco, web services, CSV, database, FTP or screen scraping |
0 comments :
Post a Comment