Business Process Analyst

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Business Process Analyst
Full Time
Build relationships with other departments to understand business objectives and priorities, and to collaboratively develop supporting process improvement initiatives. Responsible for maintaining SLA on time and reporting on progress, managing expectations from the service desk department. Stay abreast of new developments in business process improvement methodology and best practices. Critically evaluate information gathered from multiple sources decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish customers’ requests from the underlying true needs. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Reviews and edits requirements, specifications, business processes and recommendations related to department operations. Ensures issues are identified, tracked, reported on and resolved in a timely manner. Takes input from our internal and external customers and appropriately and accurately applies comments/feedback. Consistently delivers high-quality services to our internal and external customers. Assists in the facilitation of team and client meetings. Mentors those with less experience through informal channels. Seeks and participates in development opportunities above and beyond training required Trains other innovators. Suggests areas for improvement in internal processes along with possible solutions.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into analytical reports and suggestions • Excellent verbal and written communication skills and the ability to interact professionally • Delivers informative, well-organized presentations. • Understands how to communicate difficult/sensitive information tactfully. • Pushes creative thinking beyond the boundaries of existing industry practices • Manages the process of innovative change. • Facilitates effective team interaction. • Acknowledges and appreciates each team members contributions. • Communicates effectively with clients to identify needs and evaluate alternative business solutions with department manager. • Continually seeks opportunities to increase customer satisfaction and deepen client relationships. • Manages client expectations effectively. • Have excellent MS office skills
6 - 9 Years.
Ali Eissa


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