Fresh Graduate Call Center Agent (Inbound / Outbound)

Job Title	Call Center Agent (Inbound / Outbound)
Country	Egypt
Job Type	Full Time
Description	Inbound responsibilities  answer phones professionally  respond to customer inquiries  research required information using available resources  handle and resolve customer complaints  provide customers with product and service information  process orders, forms and applications  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  complete call logs  complete call reports Outbound responsibilities  contact businesses or private individuals by phone  deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation  describe products and services  respond to questions  obtain customer information  obtain possible customer leads  data entry and maintenance of customer/potential customer data bases  follow up on initial contacts  maintain records of telephonic interactions, orders and accounts
Qualifications	 proficient in relevant computer applications  good keyboard skills  knowledge of customer service principles and practices
Gender	Female
Experience	0 Years.
Salary (L.E.)	Less than 1500
Job Contact Person	Marwa Ashry
Job Contact Email	careers@modernhome-egypt.com