Job Title | Call Center Agent (Inbound / Outbound) |
Country | Egypt |
Job Type | Full Time |
Description | Inbound responsibilities answer phones professionally respond to customer inquiries research required information using available resources handle and resolve customer complaints provide customers with product and service information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary complete call logs complete call reports Outbound responsibilities contact businesses or private individuals by phone deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation describe products and services respond to questions obtain customer information obtain possible customer leads data entry and maintenance of customer/potential customer data bases follow up on initial contacts maintain records of telephonic interactions, orders and accounts |
Qualifications | proficient in relevant computer applications good keyboard skills knowledge of customer service principles and practices |
Gender | Female |
Experience | 0 Years. |
Salary (L.E.) | Less than 1500 |
Job Contact Person | Marwa Ashry |
Job Contact Email | careers@modernhome-egypt.com |
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