Fresh Graduate Call Center Agent (Inbound / Outbound)

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Call Center Agent (Inbound / Outbound)
Full Time
Inbound responsibilities  answer phones professionally  respond to customer inquiries  research required information using available resources  handle and resolve customer complaints  provide customers with product and service information  process orders, forms and applications  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  complete call logs  complete call reports Outbound responsibilities  contact businesses or private individuals by phone  deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation  describe products and services  respond to questions  obtain customer information  obtain possible customer leads  data entry and maintenance of customer/potential customer data bases  follow up on initial contacts  maintain records of telephonic interactions, orders and accounts
 proficient in relevant computer applications  good keyboard skills  knowledge of customer service principles and practices
0 Years.
Less than 1500
Marwa Ashry


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