| Employer | Orient International for trading / Land Mark group |
| Job Title | Customer Service Agents (Indoor) |
| Languages | English up to very good. Arabic is a MUST. |
| Country | Egypt |
| Job Type | Full Time |
| Description | •Maintain excellent customer service standards •Answer all the customers telephone queries •Make calls to customers to inform them about special promotions or offers •Maintain database of customers to initiate cross selling activities •Handle customer complaints, warranty issues, after sales service etc. •Coordinate with suppliers for getting the product repaired or replaced in the least possible time •Ensure housekeeping standards of the customer service counter as per company’s standards •Ensure leaflets, tags, CRM forms etc. are in sufficient numbers •Proactively promote all value services available at the Store level •Print and replace price tags, feature cards etc. for all displayed products. •Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time. |
| Qualifications | Knowledge of customer behaviour patterns •Knowledge of store products •Customer service orientation •Proactive •Flexibility • High Communication skills |
| Gender | Any |
| Experience | 1 - 2 Years. |
| Salary (L.E.) | Negotiable |
| Comments | Kindly write (Customer Service Agent) in the Email Subject. |
| Job Contact Email | hr.lmgeg@yahoo.com |
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