| Employer | LINKdotNET |
| Job Title | Follow up Agent |
| Languages | Fluent in written and spoken English and Arabic. |
| Country | Egypt |
| Job Type | Full Time |
| Description | *Answers calls from customers in process of installation inquiring about their DSL line status. *Places calls to customers to provide them with updates of their line status. *Opens CRM ticket to document the incoming call. *Communicates with other departments involved in the DSL cycle for updates. *Monitors Score *CRM *Follows up with customer until problem is solved. |
| Qualifications | *Bachelor degree *Minimum 1 year experience in a similar position *Fluent in spoken and written English and Arabic. *Crisis management *Time management *Creativity *Effective Negotiation Skills *Customer Focus *Stress Management skills |
| Gender | Male |
| Experience | 1 - 2 Years. |
| Salary (L.E.) | Negotiable |
| Comments | All applicants must be resident in Alexandria. |
| Job Contact Person | Ms. Marwa Kamel |
| Job Contact Email | marwa.kamel@mail.link.net |
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