Junior Support Engineer (Communication& Electronics Engineer)

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Employer
Confidential Company
Job Title
Junior Support Engineer (Communication& Electronics Engineer)
Category
Communication, Electronics Engineering
Languages
English
Country
Al Mohandessein, Giza, Egypt
Job Type
Full Time
Description
§ Provides technical support and periodic preventive maintenance activities related to point of Sales systems products (mainly POS hardware) located at customer sites (Hotels & Restaurants across Egypt).
§ Troubleshoots, Supports & Repairs POS hardware at customer sites.
§ Determines critical issues, potential hardware &/or corruption problems appropriately and performs appropriate escalation, when needed.
§ Performs periodic preventive maintenance fulfilling the agreed maintenance plan or assignments.
§ Provides a prompt update to all support management systems, like: FC Client, CRM,.., etc.
§ Assists to POS workshop team in repairing defective hardware when needed.
§ Responsible for maintaining the highest quality Service Delivery, providing problem solving and troubleshooting while maximizing customer satisfaction.
§ Continuously provide management with timely feedback and reports that includes but not limited to analysis of work progress in addition to suggestions for improvement and further development.
Qualifications
§ a Bachelor degree of engineering (Communication, Electronics or Computer Science).
§ Fresh Graduate or 1 year experience in a similar or related field.
§ Good command of English language.
§ Experience in dealing with Oracle (PL/SQL, Forms, Reports builder), Crystal reports, Windows 2003 Server.
§ Very good knowledge of hardware repair, circuit diagrams, PC & servers support.
§ Proficient in current Windows Server and Desktop Operating Systems
§ Greater Cairo resident is preferable.
§ Ability to travel inside Egypt as well as oversees whenever required by business needs.
§ Very good communication skills with a friendly customer oriented manner.
Gender
Male
Education major
a Bachelor degree of engineering (Communication, Electronics or Computer Science)
Experience
1 – 2
Salary (L.E.)
Negotiable
Comments
Kindly write the job title in the subject
Job Contact Person
HR Department
Job Contact Email
HR_kma@yahoo.com

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