Junior Call Center Agent - NILE ASSIST / Mapfre

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Employer
NILE ASSIST / Mapfre
Job Title
Call Center Agent
Languages
Excellent English language written&spoken. *French language is a must
Country
Egypt
Description
-Be proactive in regards to the improvement of processes and procedures. -Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. -Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. – Use the job tools (telephone and computer) effectively. – Meeting service level in handling all transactions measured through productivity reports. – Accuracy in handling all assigned tasks. -Maintain professional work relationships with colleagues, supervisor and manager. -Teamwork spirit. -Flexibility. Qualifications handling and resolving all customer requests,inquiries,questions,and complaints,face to face and by phone – coordination the day to day activities in the factory
Gender
Any
Experience
1 – 2 Years.
Other Skills
-Excellent problem solving skills -Excellent communications skills
Salary
Negotiable
Comments
kindly send your C.V with a recent photo stating the title in the mail subject
Job Contact Email
aalyaa@mapfre.com