Junior Technical Support Representative - LINKdotNET

Leave a Comment
Employer
LINKdotNET
Job Title
Technical Support Representative
Job Type
Full Time
Country
Egypt
Description
1 – Following up on CRM tickets opened by the call center with the customers to decrease customers down time and to make sure that the problem is totally solved, considering customer’s satisfaction. 2 – Supporting angry customers who couldnt reach our call center, or need extra support because of any bad experience they may have, troubleshoot their problems via phone, making sure that the problem is totally solved, and customer is satisfied. 3 – Notifies Supervisor & reports to him escalated issues to minimize customers downtime.
Qualifications
*Must hold a Bachelor Degree in Computer Science or any related field. *MCP, Basic Network Knowledge Certificate. CCNA.
Gender
Any
Education Major
Computer Science
Experience
1 – 2 Years.
Other Skills
CCNA and MCSE is a plus.
Salary
Negotiable
Comments
All applicants must be resident in Alex.
Job Contact person
Ms. Marwa Kamel
Job Contact Email
marwa.kamel@mail.link.net